Question 1

How do I buy shares in a property?

Accepted Answer

Go to the property page in the catalog, select the number of shares, and click "Buy". Payment is processed through a secure payment gateway. After payment confirmation, shares are instantly credited to your account and displayed in your portfolio.

Question 2

What is the minimum investment amount?

Accepted Answer

The minimum amount depends on the specific property and the price of one share. Typically, it starts from €65. This allows you to start investing with a small amount of capital and gradually build your portfolio.

Question 3

What payment methods are available?

Accepted Answer

We accept bank cards (Visa, Mastercard) via Stripe, as well as cryptocurrency payments. All transactions are protected by SSL encryption and comply with PCI DSS standards.

Question 4

Can I buy shares in multiple properties?

Accepted Answer

Yes, you can invest in any number of properties simultaneously. Diversifying your portfolio across different properties and locations helps compare risk and income stability.

Question 5

How is income calculated?

Accepted Answer

Income is generated from rental payments by the hotel operator. The management company collects rent, deducts operating expenses, and distributes net income among share owners proportionally to their holdings.

Question 6

When is income paid out?

Accepted Answer

Income is credited monthly, usually in the first days of the month for the previous period. Credited funds are immediately displayed in your balance and available for withdrawal or reinvestment.

Question 7

What is yield per share?

Accepted Answer

Yield per share is the annual scenario income rate relative to the price of one share. This is a projection based on historical occupancy data — not a guaranteed return. Actual income depends on market conditions, seasonality, and property occupancy.

Question 8

Is the yield guaranteed?

Accepted Answer

The stated yield is projected and based on historical occupancy data for the property. Actual income depends on market conditions, seasonality, and occupancy levels. EuropaTech does not guarantee a fixed yield.

Question 9

What are the investment risks?

Accepted Answer

Investing in property tokens involves risk, including possible partial or full loss of capital. Returns depend on market conditions, property occupancy, and economic factors. Past performance is not indicative of future results. EuropaTech does not provide financial advice — please consult a licensed financial advisor before investing.

Question 10

How do I sell shares to another investor?

Accepted Answer

When P2P trading is active for your account and the relevant property, you may be able to go to the P2P section, create a sell order, specify the number of shares and your desired price. The order may appear on the market and be visible to other eligible investors. When conditions match, the transaction is executed automatically, subject to buyer demand and platform conditions.

Question 11

How do I buy shares from another investor?

Accepted Answer

When P2P trading is active for your account and the relevant property, you may be able to see available sell offers. Choose a suitable offer and confirm the purchase — funds would be deducted from your balance, and shares transferred to your portfolio, subject to the active product flow and settlement conditions.

Question 12

What is automatic matching?

Accepted Answer

Automatic matching is a system that pairs buy and sell orders. If your buy order matches a sell order in price and volume, the transaction is executed automatically without manual confirmation.

Question 13

What is the P2P transaction fee?

Accepted Answer

The P2P transaction fee is a small percentage of the transaction amount. The exact fee is shown on the P2P page before creating an order. The fee is only charged upon successful transaction execution.

Question 14

What is reinvestment?

Accepted Answer

Reinvestment is the automatic purchase of additional shares using earned income. Instead of withdrawing funds, your income is directed towards buying new shares, which increases your portfolio and future income through the compound interest effect.

Question 15

How do I enable reinvestment?

Accepted Answer

Go to portfolio settings or the property page and activate the "Reinvestment" option. You can enable it for individual properties or for your entire portfolio. Reinvestment can be disabled at any time.

Question 16

Do reinvested shares earn income?

Accepted Answer

Yes, reinvested shares are absolutely identical to directly purchased ones. They participate in income distribution on the same terms as all other shares in your portfolio.

Question 17

How do I withdraw funds?

Accepted Answer

Go to the "Balance" or "Settings" section and create a withdrawal request. Specify the amount and choose the withdrawal method: bank card or crypto wallet. Confirm the request via email code or 2FA.

Question 18

What are the withdrawal timeframes?

Accepted Answer

Withdrawal requests are processed within 1-3 business days. Actual crediting depends on your bank or blockchain network. Cryptocurrency transfers are usually faster than bank transfers.

Question 19

Is there a withdrawal fee?

Accepted Answer

The fee depends on the chosen withdrawal method. Bank card withdrawals may include a payment system fee. Cryptocurrency transfers include a network fee (gas fee). Detailed rates are shown when creating a request.

Question 20

Is there a minimum withdrawal amount?

Accepted Answer

The minimum withdrawal amount depends on the method. For bank cards, it is usually 100 EUR; for cryptocurrency, the limits are minimal. Exact limits are shown in the withdrawal form.

Question 21

What is two-factor authentication (2FA)?

Accepted Answer

2FA is an additional layer of protection for your account. When logging in, in addition to your password, the system requests a one-time code from an authenticator app (Google Authenticator, Authy). This makes it impossible to access your account even if your password is compromised.

Question 22

How do I enable 2FA?

Accepted Answer

Go to Settings > Security and click "Enable 2FA". Scan the QR code with your authenticator app and enter the generated code to confirm. Be sure to save backup codes in a safe place.

Question 23

What is KYC verification?

Accepted Answer

KYC (Know Your Customer) is an identity verification procedure required for financial operations. You will need to upload an identity document (passport or ID card) and take a selfie for confirmation. Verification takes from a few minutes to 24 hours.

Question 24

How is my account protected?

Accepted Answer

We use multi-layered protection: SSL encryption for all connections, bcrypt password hashing, JWT tokens with short expiration, httpOnly cookies for refresh tokens, CSRF and brute-force attack protection. All financial operations require additional confirmation.

Question 25

What do I do if I forgot my password?

Accepted Answer

Click "Forgot password?" on the login page and enter your email. You will receive an email with a password reset link. The link is valid for 1 hour. If 2FA is enabled, you will also need to enter a code from your authenticator.

Question 26

What documents do I need for KYC verification?

Accepted Answer

For identity verification, you will need: a government-issued photo ID (passport or national ID card), a selfie with your ID document, and proof of address (utility bill or bank statement dated within the last 3 months). All documents must be valid and clearly legible.

Question 27

My KYC verification was rejected. What should I do?

Accepted Answer

Check the rejection reason in your account under Settings > Verification. Common reasons include blurry documents, expired ID, or unreadable proof of address. Upload new, clear photos and resubmit. If the problem persists, contact support at support@europa-tech.org.

Question 28

How long does KYC verification take?

Accepted Answer

KYC verification is typically completed within 24–48 hours on business days. During peak periods it may take up to 5 business days. You will receive an email notification once your verification is complete.

Question 29

What is the Beta Founder program?

Accepted Answer

Beta Founders are our first 500 investors. As a Beta Founder, you get early access to the platform, priority KYC support, and locked-in pricing before any broader public opening.

Question 30

How long will the beta period last?

Accepted Answer

Beta access remains available while the Company continues the current product review path.

Question 31

What are the benefits of being a Beta Founder?

Accepted Answer

Early access to new properties before broader public access, a direct feedback channel to the team, priority KYC and support, and potential early-investor perks if they are formally announced later.

Knowledge Base

Buying Shares

Income

P2P Market

Reinvestment

Withdrawal

Security

Beta Founder Program

Detailed Articles